Refund Policy for [Express Cargo]

At [Express Cargo], we strive to provide the best service for our customers. If you are not completely satisfied with your experience, our refund policy ensures fair and efficient resolutions. Please review the terms below:

1. Eligibility for Refunds:
   • Refund requests must be made within 30 days of the shipping date.
   • Refunds are only available for services that were not rendered or for shipments that were damaged, lost, or delayed due to errors on our part.
   • Proof of payment and shipping details (tracking number, receipt) must be provided with the refund request.
2. Non-Refundable Situations:
   • Incorrect address or contact information provided by the customer.
   • Delays caused by customs, weather conditions, or other factors beyond our control.
   • Packages refused by the recipient.
3. Process for Refunds:
   • To request a refund, please contact our customer service team at [email/contact details] with your tracking number and reason for the refund.
   • Once we review and approve your request, we will process the refund within 7-10 business days to the original payment method.
4. Partial Refunds:
   • In cases where partial service was provided (e.g., partial delivery, missed deadlines), partial refunds may be granted at our discretion.
5. Damaged or Lost Shipments:
   • If your shipment is damaged or lost, please contact us immediately with photographic evidence (for damages) or tracking details (for lost shipments). We will investigate and issue a refund or replacement based on our findings.

We are committed to resolving any issues you encounter promptly. Your satisfaction is our priority, and we aim to provide the best shipping experience possible.

For any questions or concerns, please reach out to our support team at [contact details].